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Frequently Asked Questions (FAQ)

Here you will find answers to the most common questions about our tables, the ordering process, and delivery.

If you don't find what you're looking for, you can easily reach us at any time at info@macera.ch. We are happy to help you.

Configuration & Products

How customizable is my table?

Our tables are modularly configurable. You can freely choose the type of wood, table length, table width, wood finish, and the color of the metal frame – to match your style and your home.

Can I also have special requests implemented?

We are happy to individually review special requests. Simply contact us directly with your idea.

Is it possible to order samples in advance?

Yes. You can order our wood and color samples directly online. This way, you can get a feel for the material, color, and texture.

How many models are there to choose from?

Our collection currently comprises approx. 35 design models in various basic shapes. Our goal is to continuously expand and broaden our collection. Each table model can be individually configured and will only be manufactured for you after your order.

How tall are the MACERA tables?

All MACERA tables have a uniform height of 75 cm. This measurement is based on common standard dimensions for dining tables and offers a comfortable height for everyday use. The table height remains the same regardless of model, table shape, and configuration.

Are other furniture items besides tables planned as well?

Our focus is currently deliberately and exclusively on tables.
We are convinced that only by consistently concentrating on one product can it truly be perfected – in design, quality, craftsmanship, and function. That is why we deliberately refrain from offering a wide range of furniture.

In the near future, we will offer a carefully selected range of care products to complement our collection, with which our tables can be sustainably protected and maintained. This ensures they remain as beautiful and functional years later as they were on the first day.

Ordering & Payment

How does the ordering process work?

Choose a model, configure it, add it to your shopping cart, and pay securely using a payment method of your choice. After placing your order, you will receive an order confirmation by email.

What payment methods are accepted?

We accept credit cards (Visa, Mastercard, Amex), purchase on account, prepayment, and for some products, TWINT.

Can I make changes retrospectively?

As long as production has not yet started, changes are possible. Please contact us as soon as possible.

Will I receive a confirmation when production starts?

Yes. You will be informed by email about every step, including production start and intermediate steps. And when your table is finished, we will contact you regarding the delivery date.

Can I buy a gift card?

We currently do not offer vouchers, but we can arrange this individually upon request.

Production & Materials

Where are the tables manufactured?

Our tables are made in European workshops by experienced craftspeople. From FSC-certified wood and with great attention to detail.

How long will it take to make my table?

Depending on capacity and table model, production takes 8–12 weeks. We will keep you informed of the progress at all times.

Which types of wood are available?

Each of our tables can be ordered in various types of wood. The available options can be found directly on the respective product page.

What table legs are there?

Each model comes with its own frame design. You can freely choose the color (e.g. black, copper, gold, silver, etc.).

How do oiled tabletops differ from lacquered ones?

Oiled surfaces appear more natural but require more maintenance. Varnished surfaces are more durable and easier to care for. Further details can be found on each product page under the section "Wood Finishing" as well as on the Care Instructions page.

Delivery & Assembly

Where does MACERA deliver?

We deliver within Switzerland. Other countries on request.

How will my table be delivered?

The table will be delivered directly to your home and professionally assembled.

Will the table legs be fitted with floor protectors upon delivery and assembly?

Yes. During delivery and assembly, each table leg is fitted with suitable floor glides. Depending on the design, felt glides or rubber buffers are used. They help protect the floor from scratches and damage and ensure the table stands securely.

Is delivery included in the price?

Yes, delivery and assembly are included in the price.

Can I choose a delivery date?

We will contact you as soon as your table is ready to arrange a suitable delivery date with you.

What happens if I'm unavailable at short notice on the day of delivery?

Simply contact us and we will find an alternative solution that suits you. If no one is present or reachable at an agreed delivery date, a second delivery attempt will be charged separately.

Returns & Complaints

Can I return my table?

As each table is custom-made to order, returns are unfortunately not possible. Please refer to our return policy for more information.

What to do in case of defects?

Please inspect your table immediately after assembly. Defects must be reported via email with photos within 48 hours. After this period, the product will be considered accepted.

Is there a warranty?

We guarantee the quality of our products. We will rectify demonstrable production faults free of charge. User-inflicted signs of wear or natural wood characteristics do not constitute grounds for complaint.

What is meant by "natural variations" in wood?

Wood is a natural product. Variations in color, structure, or small knot holes are normal and make your table unique. These characteristics are inherent to wood as a material and do not constitute grounds for a complaint.

What if I change my mind after the purchase?

As long as your table has not yet entered production, you can cancel or amend your order. Please contact us as soon as possible to do so.

Care & Use

How do I care for my table properly?

Depending on the surface (oiled or lacquered), the care differs. You can find interesting facts about care on the care instructions page or in various articles in our Macera Journal.

How often do I need to re-treat an oiled table?

We recommend re-oiling about once a year, depending on use and stress.

Can I use cleaning products?

Please use only mild cleaning agents without alcohol or harsh substances. For oiled surfaces, we recommend special wood soaps.

How durable is the paintwork?

Lacquered surfaces are easy to clean and well-protected against stains and moisture. Nevertheless, we recommend using coasters for glasses or pots.

Will my table change over time?

Yes. Wood is a living material. Slight discolouration due to light or minor changes in the surface are normal and intended.